General
Is Natoor free?
Yes. The Natoor app is free for every resident and every building admin, with every feature. There are no fees and no card to enter.
Where is Natoor available?
Natoor starts in Beirut, Lebanon. The apps for iPhone and Android are coming soon to the App Store and Google Play.
Which languages does Natoor speak?
English, French and Arabic, with the whole app laid out right to left in Arabic. Each person chooses their own.
Some neighbours are not on their phones. Can they still take part?
Yes. The admin can add them as a neighbour without the app, record their payments and count their vote, and everyone sees it was done for them. A family member can also act for them.
Money
Does Natoor take or move our money?
No. You keep paying the way you already do, in cash, by Whish, OMT or bank transfer. Natoor records the payment and the other person confirms it.
We pay in dollars and in lira. Does that work?
Yes. Each currency has its own balance, and Natoor never converts between them.
What if someone makes a mistake?
Before approval, the person who added an expense can edit it, and changes to the amount ask everyone to check again. After that, mistakes are fixed with a correction everyone can see.
Who pays, the owner or the tenant?
Each building decides who pays what. By default, tenants pay running costs and owners pay major works, and whoever pays decides on that expense.
Companies and businesses
We are a management company. How do we start?
Get in touch through the contact page or at hello@natoor.app. We set up your company portal with you, and you sign in at manage.natoor.app. Your residents keep using the free app.
How do I list my business?
Get the Natoor app, open your profile and choose My business. We check every business before it appears in the marketplace.
Privacy and safety
Who can see my information?
Your neighbours in the same building see what you share there. You can hide your phone number. Read the privacy policy for the details.
How do I delete my account?
In the app, open your profile and choose Delete my account. Your personal information is deleted; the building’s money records stay without your name so balances stay correct.
Have a question, or want Natoor in your building first?
Write to us. A real person reads every message.